Política de envío

SHIPPING & RETURNS POLICY
Last updated: September 1, 2026
At Omni Markett, we want to ensure a smooth and transparent shopping experience. Please read our policy below regarding delivery fees, return procedures, and return shipping costs.
1. Shipping Policy
  • Free Standard Shipping: We offer free standard shipping on all orders across our store.
  • No Hidden Fees: The price you see at checkout is the final price. You will not be charged any extra shipping fees to receive your items.
  • Tracking Your Order: Once your package has been shipped, you will receive a confirmation email containing your tracking number to monitor your delivery status.
2. Returns Policy
  • 14-Day Return Window: In compliance with Belgian and EU consumer regulations, you have 14 days from the date you receive your items to request a return.
  • Condition of Items: To be eligible for a return, your items must be unused, unwashed, in the exact same condition that you received them, and in their original product packaging.
3. How to Initiate a Return
To start a return process, please follow these steps:
  1. Send an Email: Contact our customer care team directly at support@omnimarkett.com.
  2. Include Order Details: Provide your full name, order number, and the reason for your return request.
  3. Receive Guided Help: Our support team will respond to your email, assist you with the proper return documentation, and guide you through the process of shipping the item back safely.
4. Return Shipping Costs and Company Compensation
  • Customer Responsibility: The direct cost of return shipping is the responsibility of the customer.
  • Support Assistance: If you face difficulties or high costs arranging shipping, email us at support@omnimarkett.com. Our team can assist by generating a return label or providing shipping options for you.
  • Company Compensation: At our sole discretion, Omni Markett may offer partial or full compensation for your return shipping fees where deemed necessary (such as for defective items, mixed-up orders, or special customer situations).
5. Refunds
  • Inspection: Once we receive and inspect your returned item, we will email you to notify you that we have received it and whether your refund is approved.
  • Processing Time: If approved, your refund will be processed immediately. The money will automatically be applied to your original method of payment within 5 to 10 business days, depending on your bank or payment provider.