Shipping Policy

SHIPPING & RETURNS POLICY
Last updated: September 1, 2026
At Omni Markett, we want to ensure a smooth and transparent shopping experience. Please read our policy below regarding delivery fees, return procedures, and return shipping costs.
1. Shipping Policy
  • Free Standard Shipping: We offer free standard shipping on all orders from our store.
  • No Hidden Fees: The price you see at checkout is the final price. You will not be charged any additional shipping fees to receive your items.
  • Tracking Your Order: Once your package has been shipped, you will receive a confirmation email containing your tracking number so you can monitor the delivery status.
2. Returns Policy
  • 14-Day Return Window: In accordance with Belgian and EU consumer regulations, you have 14 days from the date you receive your items to request a return.
  • Condition of Items: To be eligible for a return, your items must be unused, unwashed, in the exact same condition as when you received them, and in their original product packaging.
3. How to Initiate a Return
To start the return process, please follow these steps:
  1. Send an Email: Contact our customer care team directly at support@omnimarkett.com.
  2. Include Order Details: Please provide your full name, order number, and the reason for your return request.
  3. Get Guided Help: Our support team will respond to your email, assist you with the necessary return paperwork, and guide you through the process of safely shipping the item back.
4. Return Shipping Costs and Company Compensation
  • Customer Responsibility: The customer is responsible for the direct cost of return shipping.
  • Support Assistance: If you encounter difficulties or high costs when arranging shipping, please email us at support@omnimarkett.com. Our team can assist you by generating a return label or providing shipping options.
  • Company Compensation: At our sole discretion, Omni Markett may offer partial or full reimbursement for your return shipping costs when deemed necessary (such as for defective items, mixed-up orders, or special customer situations).
5. Refunds
  • Inspection: Once we receive and inspect your returned item, we will email you to let you know that we have received it and whether your refund has been approved.
  • Processing Time: If approved, your refund will be processed immediately. The funds will be automatically credited to your original payment method within 5 to 10 business days, depending on your bank or payment provider.